LEVELS DEALER OS · LEGAL
Contacting Levels Support
Last updated September 8, 2026
- Operated by: Levels Tech LLC, doing business as "Levels" ("Levels", "we", "us")
- Website: https://levels.dealer
- Support line (call or text): 1-855-538-1040
- Support email: support@levels.dealer
- Mailing address: 5151 N Oracle Rd Ste 125, Tucson, AZ 85704
This page describes how Levels Support reaches dealerships that use Levels Dealer OS, and how texting on our support line works. It describes the service as it is built today.
Who this is for
Levels Dealer OS is dealership management software. Our customers are licensed motor vehicle dealerships — businesses, not car shoppers. This page is about how we communicate with them.
If you are a car shopper who contacted a dealership, that dealership texts you from its own number, not from ours. How that works is described in our Privacy Policy and Terms of Service.
The support line
1-855-538-1040 is our support line. You can call it or text it.
- Calling it rings the Levels support team. If nobody picks up you can leave a voicemail, and we call or text back.
- Texting it opens a support conversation. A person reads it and replies from the same number.
- Calls to this line may be recorded for quality assurance. We say so at the start of every call.
Text messages: what we send and when
We send text messages on this line for customer care and account service only. We do not send marketing or promotional text messages on this line.
Messages fall into three kinds:
- Replies to you. You text or call us with a question; a support agent answers in the same conversation.
- Follow-ups on something you raised. When we finish looking into a problem you reported, we text you back on the same thread — even if that is the next day.
- Service notices about your account. Occasionally we start the conversation: a problem we spotted with your store's data feed, a payment or integration that stopped working, or a scheduled maintenance window that affects you.
Message frequency varies and depends entirely on how often you contact us and what is happening with your account. Most dealerships receive messages only when they have asked us something. Message and data rates may apply.
How you opt in
You give us a phone number, and consent to be contacted at it, in one of these ways:
- When you create your Levels account. The sign-up form asks for a phone number, and the consent language sits directly beside that field.
- When you add or change a phone number on your dealership profile or on a staff member's record inside the product.
- By texting or calling us first at 1-855-538-1040. Starting the conversation is your consent for us to answer it.
We do not buy phone numbers for this line, and we do not text this line's traffic to anyone who has not done one of the three things above.
How to stop
- Reply STOP to any text from 1-855-538-1040 and we stop texting you from it. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT.
- Reply START or UNSTOP to begin again.
- Reply HELP for a message telling you who we are and how to reach us.
- Opting out of texts does not close your account or stop us calling or emailing you. To change how we contact you generally, email support@levels.dealer.
Stopping texts from this number does not stop texts a dealership sends to its customers from its own number — those are separate, and each is stopped by replying STOP to that number.
If you are a dealership using Levels
Inside the product, the support line and email are shown under Help. You can also reach us at support@levels.dealer, and billing questions at admin@levels.dealer.